Regulatory Operational Management Agent (contract of...

(contract of limited duration)

ERGO is one of the main insurance groups in Germany and Europe. Worldwide, the group is represented in about 26 countries and focuses on Europe and Asia. In its home market, Germany, ERGO ranks among the leading suppliers in all segments.

ERGO Insurance nv is looking for a customer service agent for Regulatory Operational Management (ROM Team/ AML/KYC).

This department is the first line of defense knowledge center on the AML and is the privileged interface of «Customer Services» for all questions related to AML. ROM Team is also in charge of operational tasks related to compliance with CRS and FATCA rules.

Function within ROM Team:

• Ensure that the tasks performed by the “Customer Services” comply with the regulations in force for both AML and CRS-FATCA, GDPR and other anti-fraud measures as well as internal procedures and policies;
• Perform periodic reviews (KYC) of clients based on their risk profiles;
• Actively participate in the duty of constant vigilance through the analysis of alerts detected by the systems or by the operational departments, draw up detailed and documented reports to be forwarded on the second line;
• Analyze and prepare reports for atypical transactions and, if necessary, forward the results of second-line analyses;
• Analyze PEP profiles, potentially sanctioned clients, etc.
• Respond to requests from local authorities (police, financial prosecutor);
• Actively participate in any project related to regulatory issues;
• Support the development of procedures and make the necessary adjustments to comply with new laws and regulations;
• Take part in the detection of CRS/FATCA indices, the monitoring of the procedure until the preparation of annual regulatory declarations;
• Update and maintain professional knowledge and technical skills in the AML field, CRS & FATCA, GDPR and any other anti-fraud measures in order to maximize their own professional knowledge and apply it optimally within the organization.

The members of the ROM department are part of a team. Each member assists in its function the ROM Manager in reviewing relevant open topic with compliance and other operating departments, of processes and controls, and ensures timely, effective, correct and full regulatory implementation.

Profile :

• Communicative: you are preferably trilingual (FR-NL-ENG) and, at the very least, you communicate with sufficient fluency in English and French and/or Dutch, both orally and written allowing you to report on results in a clear and understandable manner;
• Autonomous: you take initiative and can work independently in managing your processes and procedures. You can organize and plan your day according to priorities;
• Accurate: you are accurate in your work. You enjoy working with all kinds of data and know how to analyze it;
• Cooperative: you are a team player and enjoy sharing your knowledge with others. You are looking for solutions that are acceptable to everyone. You make sure to provide possible avenues for optimization;
• You have a bachelor's degree or diploma equivalent in experience;
• PCP certification is an asset.

We offer:

At ERGO Insurance sa, we offer you stimulating work with learning opportunities (through training, coaching, projects and internal mobility), all located in the heart of Brussels (near the Grand Place, next to the central station).

In addition to a market-compliant gross salary, we offer a range of attractive extralegal benefits:

• Year-end premium (13th month);
• A competitive insurance package (hospital insurance, guaranteed income insurance and pension plan);
• Reimbursement of public transport according to applicable conditions;
• Monthly meal vouchers;
• Annual eco cheques;
• An annual gift voucher;
• Sectoral bonuses;
• Corporate Group Bonus (CTC 90)
• Internet allowance;
• Telework allowance.

You can also count on an attractive holiday scheme (at least 32.5 days), flexible working hours and the possibility of teleworking up to three days a week. This hybrid way of working ensures a good balance between your professional and private life.

Interested?

Apply online! Don't forget to include your CV and cover letter.

We are an equal opportunity employer. All aspects of employment are based solely on the performance, competence, conduct or needs of the company. If you need support to access our building, we encourage you to let us know when you apply so that we can make reasonable accommodations to help you with your recruitment process.

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