Global Key Account Manager

The overall goal is to grow the business, improve the customer experience and increase the loyalty factor of a specific group of IFFs (International Freight Forwarders) & GA (Global Accounts) by building strong relationships and providing a top-notch service.

• Overall result responsibility for a portfolio of IFFs & GAs
• You reach potential and existing customers directly by phone (or other e-sales channels) & face to face meeting to encourage them to buy company's offers
• Plan and conduct visits and calls in accordance with commercial plan, customer segmentation model and overall trade objectives
• Set sales targets for each customer
• Provide short and long term sales forecasts for portfolio
• Agree upon customer allocation needs and coordinate this with Trade Management
• Follow up on sales leads. Identify the commercial market opportunities and develop new business
• Ensure that each account has competitive rates on file at all times
• Negotiate Tenders
• Identify deltas to improve the collaboration with the customer portfolio
• Open communication and strong interaction with Trade Teams (Head Office/Local) as well as with Sales Support-team

• Experienced in shipping and/or forwarding
• Customer focused and result-driven
• Fluent in Dutch and English, French is an asset
• Knowledge of MS Office, CRM (Salesforce)
• Driver's license preferred
• Good communication skills (oral & written)
• Building relationships
• Team player
• Decision quality and problem solving skills
• Strong negotiation skills, able to close sales
• Strong analytical skills
• Self-motivated and goal-oriented
• Maturity and excellent interpersonal skills
• Persuasiveness and patient

You will enjoy an attractive salary and a good number of fringe benefits, including meal vouchers, group and hospitalization insurance (including ambulatory and dental plan).
A company car will also be provided. In addition, our client finds it important that you can grow together with the company. Therefore, you can count on several trainings to support your further career.

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