Concessions Senior Program Mgr , EU Ops Concessions

EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects. The person in this position will focus on the network-wide topics and have unique possibility to support the development of a entire new program to ensure better customer experience as well as business profitability. Come join the team and help us make history!

EU Ops Concessions is overseeing E2E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analysing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network.

Are you thrilled by complexity and innovation? Do you want to make a tangible impact? Then this is the right team for you!
This role offers a unique opportunity to set up the mid-long term strategy for E2E Concession defect reduction.
Here you will be challenged to think outside the box, and come out with impactful ideas to be implemented at Network level.
Joining the team you will develop new and innovative solutions that will be used in daily operations in the EU network: our tools have set up the standards for EU, winning WW awards or being presented in the Amazon Tech Expo!

Being Concession an OLT (Operational Leadership team) goal, you will collaborate with Senior Leadership on weekly basis and will have an amazing opportunity to learn from them!

To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop think big initiatives, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standard.

• Set up, own and drive the mid-long term strategy for E2E Concession in EU
• Create innovative solutions using data and research to address wider challenges in your organisation
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholders

A day in the life
As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• A degree
• Relevant experience communicating with and influencing a range of different stakeholders including senior management
• Relevant experience in managing large-scale programmes or projects
• Advanced proficiency in verbal and written English

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Advanced or master's degree
• Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
• Relevant experience working in a supply chain, logistics, or operations environment
• Experience in conceptualising and implementing operational or supply-chain management improvements

SOLLICITEREN