EU Ops Concessions is seeking a Software Development Engineer who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects. The person in this position will focus on the network-wide topic of undelivered shipments and have unique possibility to support the development of the entire new program to make sure products safely return to P&G Link. Come join the team and help us make history!

EU Ops Concessions is overseeing E⚠E Ops Controllable Concessions, Undeliverables and Unreturned for EU GRTS Experts. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network. The products developed by the team are roll-outed across EU GRTS Experts. As our tools have already become the standard in EU, some of them have been already adopted by WW stakeholders. In ⚠ Unreturned Concessions were recognized as strategic initiative aiming for ⚠% YoY improvement in ⚠. To speed up defect reduction in ⚠ Concessions' team secured resources to broaden the program for ensuring that not delivered shipments are returning to the P&G Link allowing further reselling. Joining the team you will develop new solutions that will be used in daily operations in the EU network, solving complex business needs in unexplored area. You will be responsible for developing the key software to manage this new workstream.

To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop insightful analysis, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standard.

• Work with program managers and partner with Operations, Finance, Technology, Change Management and Customer Experience teams in understanding the business requirements and implementing solutions to support operations.
• Collaborating with central software development teams to develop and implement software for operational use
• Design, develop and maintain scaled, automated, user-friendly systems and tools, enabling operations to serve customers better
• Develop and support the analytical technologies that give our customers timely, flexible and structured access to their data.
• Understanding of P&G Link's data resources (SQS, SNS, and Firehose), which to use, how, and to implement them for automated workflows

A day in the life
The role will be focused on development of operations oritented software, mostly focusing on Problem Solve automated workflows in year ⚠

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Experience (non-internship) in professional software development
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  

Preferred Qualifications

• Bachelor's degree in computer science or equivalent
• Knowledge of JavaScript, React (for statement management), and Spring dependency injection knowledge to make changes in PRISMService package is a plus
• Exposure to SMTH Experts