Key Account Manager (Clinical research)

As part of the world's leading testing, inspection and certification company, you share the benefits of our stability and growth; secure employment in a financially stable, Swiss-based company; a proud heritage that has been making the world a better, safer place for over 140 years; and a global, multicultural, and multinational organization.

Grow in a company that is the home of global knowledge and expertise; that operates in a wide range of countries, services and sectors; and that offers you endless opportunities to learn, grow and fulfill you potential!

In the spirit of continued growth, we are currently looking for a Key Account Manager.

As a Key Account Manager, you will focus on a select number of identified key/strategic clients and work to embed and grow business opportunity from a global SGS Clinical Research perspective. You will act as the single point of contact between the client and the SGS Clinical Research Organization.

Your key responsibilities are:

• leading Business Development and Account Management with key designated clients, delivering revenue targets in line with the SGS Clinical Research strategy;
• developing and closing opportunities to provide tailored solutions, growing the size/value of sales over time;
• developing a good understanding of the breadth of SGS Life Science capabilities to maximize ability to grow accounts;
• developing a detailed understanding of the business of each key account and sharing within SGS the market intelligence;
• ensuring clients are getting maximum value from existing services to which they subscribe, which includes:
  • Liaising with the client to agree and define requirements/expectations
  • Conducting regular business and service reviews with clients and internal teams
  • Work with clients and internal SGS teams to lead and drive client satisfaction with SGS services to underpin propensity for repeat, up-sell opportunities, positive referrals etc

Work collaboratively with SGS colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients.

What do you need to be successful?

• You have experience within the fields of Clinical Research and CRO business, or any other associated, relevant business.
• You have a proven track record in Account Management and display an attitude that is key to success.
• Solution selling across a diverse portfolio of capabilities is in your blood.
• You are a born networker of senior and middle management contacts to build long lasting trusted partnerships
• You develop strong internal relationships and work collaboratively to pull together client engagements and delivery of projects
• You have strong sales and opportunity management skills across the full sales cycle (from lead identification to contract negotiations and closing)
• You create strategic and tactical customer plans
• You are proactive and accountable with the aim to always drive positive client satisfaction

Last but not least, you can also recognize yourself in the following characteristics:

• Professional: you bring quality, excellence, and ownership to everything you do
• Responsible and results-oriented: you have a sense of accountability for business results
• Committed: you bring your whole self to work with passion and focus
• Driven and eager: you are curious, flexible, and ambitious to learn from a global network
• Open to learning: from the range of different skills, backgrounds, and behaviors around you
• Capable of taking ownership and being independent
• Ambitious: you always challenge yourself to continuously improve and be the best you can be

What we can offer you:

• A truly rewarding career, working at the highest level of international standards for quality, safety and integrity
• The chance to share our growth and stability.
• Continuous learning from the best experts in the industry
• The chance to expand and enrich your career
• Professional and personal growth
• Experiences and opportunities across the global business

Do you want to be part of this?

Were you already considering a big switch in your career? Maybe this could be your next step. We are looking forward to hearing from you! Send us your story and your resume via the apply button and maybe you will soon join us for work and coffee breaks. Still have questions? Anneleen can give you more details about the job. Send her an e-mail at anneleen.vanbuggenhout@sgs.com

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