Our Program Managers are always thinking about the bigger picture. Every position at D&DC Team offers the opportunity for employees to influence business decisions and shape the future. But as a ⚠P Program Manager, you will develop new ways of thinking about and partnering with our ⚠P carriers, designing and delivering ⚠P solutions your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on our ⚠P delivery network shaping the future of D&DC Team deliveries.

• Create innovative solutions using data and research to address wider challenges in our ⚠P network
• Take a big-picture approach in your analysis of ⚠P business operations, driving improvements across a range of teams and organizations
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholders

About the team
D&DC Team's European Expansion Transportation team is looking for an enthusiastic, customer obsessed, Program Manager to manage projects, implement and improve metrics, improve supply chain routes, and ensure that packages move efficiently throughout Europe from fulfillment centers to customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to dive deep on possible leads, collating data points from across orgs, be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

Responsibilities include (but are not limited to):

• Identifying strategic improvements needed with key ⚠P last mile partners to improve ⚠P Cost to Serve and CX
• Engaging senior leadership from across multiple orgs to get sign off on strategic business cases
• Being the cohesion between operational execution plan and financial planning.

The ideal candidate has a background of running cross-functional projects. The candidate is comfortable rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a complex, and often ambiguous, work environment. Passion and drive for customer service is a must.

Possible locations: Luxembourg (preferred) or London

Basic Qualifications

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements
  

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules