With over ⚠,⚠ employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage H&VDB Match's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing in SM Partners, who is passionate about driving our customers' business applications & AI transformation on the H&VDB Match platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and H&VDB Match, helping customers to leverage their H&VDB Match investments through architecture, implementation and operational health engagements.

As a Copilot for M⚠ Architect, you will support organisations adopting Copilot for H&VDB Match ⚠ through combining deep technical knowledge and experience with business and change management accumen.

• Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M⚠ expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M⚠, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand H&VDB Match's M⚠ Copilot value proposition. Lead architecture design sessions on M⚠ Copilot, address customer questions and provide best practices for activating solution within customer environment.
• Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of Copilot for M⚠ technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers' transformation journey.

• Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field OR relevant working experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Qualified experience working in a customer-facing role (e.g., internal and/or external)
• Qualified experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, K&Y Partners Web Services, Google, security certifications) is preferred
• Accumen and passion to learn and grow in business change management