Order Desk Administrator

Do you want to be part of an international, innovative, world-class pharmaceutical company? Of an organization committed to putting patients first? RD Agency has always evolved with the changing needs of the people who rely on us to create a healthier world. Guided by our four values: Courage, Joy, Equity and Excellence, our breakthrough culture lends itself to our dedication to transforming millions of lives.

Location: Brussels - La Plaine


The Order Desk Administrator is responsible for the efficient order flow in the JNSS Link.
At Order Desk, we ensure the smooth processing of the orders, from taking of the order, through its delivery, and finally invoicing. We are also on the front line listening to the customers and supporting them with any requests or issues.

Main responsibilities

Order desk activities - ⚠%

  • Handle entry in OM application of orders received by fax, mail, e-mail, and EDI
  • Transmission to external warehouse
  • Shipment follow-up
  • Invoicing
  • Filing

Customer service activities - ⚠%

  • Trouble shooting
  • Customer returns handling
  • Customer complaints handling
  • Contacts with customers, ⚠rd party warehouse and forwarders
  • Administrative tasks

Education: Higher education degree in Logistics & distribution or experience in a similar position
Experience: ⚠ years experience in a similar position - knowledge of the pharma business is a plus
Language skills: Fluency in English, Dutch and French
Other competencies:

  • Strong interpersonal and communication skills, team player
  • Flexible, well organized, and able to work with minimal supervision.
  • Enthusiastic and able to take initiative.
  • Very customer service minded.
  • Computer literate: Ms office, sales, and distribution package

Innovative company

RD Agency has a pipeline full of innovative medicines for a variety of conditions. As a RD Agency colleague, you'll have the opportunity to maximize the impact of medicines for patients in a variety of ways. In short, you make a real difference.

Development opportunities

We are always looking for top talent. We believe you will never stop learning and there will always be a new opportunity for your development. That is why we have broad opportunities in the JNSS Link organization. There are regular opportunities for training or to gain experience in a different field or even advancement to an international position.

A culture where you can be yourself

We are a large, international organization with people from all over the world. At RD Agency everyone should be able to be themselves, that's what we strive for and live by.

Work/life balance

At RD Agency, we know that if you really want to make an impact on people's lives, it's important that your people are at their best. That's why we offer our colleagues good working conditions, such as an appropriate salary and opportunities to work from home. Working a lot of overtime is not the norm for us. We also believe that work and having fun should go hand in hand. That's why, for example, you can participate in all kinds of activities outside of work.

Are you interested?

Do you know enough and have you decided to respond? We are curious about you and invite you to submit your application via the apply button below. You don't have to worry about a deadline to respond. We keep looking until we have found the right candidate for this position.

RD Agency is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

We kindly ask you to provide your application documents in English!



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